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How we can help

Through great understanding comes great solutions

We hope by reading this review you’ll appreciate how seriously New Zealand Post takes eCommerce. This annual The Full Download extends our knowledge base and creates valuable insights for our online customers. This knowledge also helps us to tailor our services and inspires new innovations to better service the online shopping market.

Contact us

Find out how NZ Post can help you grow your business online

Call a NZ Post Business  Specialist on 0800 959057

Or email [email protected]

Or visit nzpost.co.nz/business

At New Zealand Post, we deliver more online shopping parcels than any other company in New Zealand. We work with some of the biggest, newest, most innovative and most successful online businesses. We partner with many of them, helping make them the success they are. You could say we know a thing or two about online shopping. In this section, we highlight how our products, services and expertise can help you grow your online business.

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Here’s how our expertise can help you

New Zealand Post delivers more online shopping parcels than any other company in New Zealand. We work with some of the biggest, newest, most innovative and successful online businesses. We partner with thousands of New Zealand companies and help to make them successful by offering consistent, reliable and innovative solutions.

As you’d expect, we have New Zealand’s largest logistics and delivery network. It is also New Zealand’s most reliable overnight delivery network. We deliver to our overnight delivery target an industry leading 97% of the time.1

We have consistent and reliable delivery performance throughout the year and carefully plan and allocate resource at the peak online shopping period to ensure that we maintain our service standards when you are at your busiest.

New Zealand Post can deliver to more New Zealand addresses than any other logistics company, including rural addresses, Private Bags and P.O. Boxes.

When it comes to delivering internationally, we have a range of commercial and postal options to get your parcels wherever they need to go, all using the same online labelling tool and courier pick up as your domestic parcels. 

1. Source: TNS Kantar Competitor Courier Performance Report

More delivery options

Domestically, we offer a range of delivery options to give your customers more choices. Offering flexibility and transparency at checkout has a large impact on conversion to sales. Customers want delivery choices so that they can decide when they will have their item delivered – depending on how important that purchase is to them.

With a different range of delivery speeds – we have choices to offer your customers.

With our overnight courier service, CourierPost, we can deliver anywhere in the country overnight (1-3 days extra for rural addresses). We also offer a 2-3 day Economy service between islands.

In addition, we offer value-added services to our overnight delivery options such as obtaining a signature, delivering dangerous goods, Saturday and age restricted deliveries.

If you want to offer your customers an even faster service, our Pace Same Day courier service gets your item across town within hours or between metros for delivery in the evening.

Easy Return Solutions

Shoppers are increasingly expecting a returns service as standard. So, having a good returns policy and an easy to use returns solution reduces the barrier to purchase and builds trust and customer satisfaction. By including a fully tracked returns label in your parcels, you are giving your customer the reassurance that they can return the item if it’s not suitable, removing risk from the purchase.

We offer two returns solutions:

  • Tracked returns: The customer simply drops their returns off at a PostShop, within two to three days we consolidate and return them to you all at once. A cost-effective and convenient option for non-urgent items.

  • CourierPost returns: Send your customer a label which they can print off and apply to their parcel. Their item is then picked up by a courier and returned to you as a standard courier parcel.

We also offer a returns service from Australia. 

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Parcel Notifications

At New Zealand Post, we offer a Parcel Notification service to all customers who are using one of our online ticketing solutions. If we receive the correct customer data in our manifests, we can let your customers know where their parcels are in their delivery journey. This visibility helps to improve customer satisfaction and removes needless enquiries to your call centre. With SMS and Email notifications available, it’s easy to connect directly with customers. We can send notifications when your item is picked up, with the courier for delivery, when it has been delivered and when an attempted delivery has been made. Customers can interact with certain messages, giving them the option of having their parcels left in a secure location with a one-time authority to leave. This avoids redelivery for the customer and lifts the Net Promoter Score for their deliveries, a sign that they are happy with their delivery experience. 

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Parcels

Delivering to your customers the way that they want

Our mobile generation isn’t just shopping from anywhere – they expect to get their goods from almost anywhere. That’s why New Zealand Post has a range of delivery options for customers to choose from. With Parcel Leave, customers can specify a safe place to leave a signature required item, so that they do not have to be home to receive the parcel. With Parcel Redirect, your customer can have their parcel redirected within 75km of the original delivery address for no additional charge. With Parcel Collect, customers can have their item delivered to one of the 330+ Parcel Collect locations around the country. These options include Z stations, Countdown stores and PostShops nationwide. You can make these options available to your customers through your shopping cart with New Zealand Post’s APIs.

Is international on your radar?

An increasing number of e-tailers, small and large, are discovering that selling to customers offshore is much easier than they thought. While sales into Australia and the Pacific are common, New Zealand e-tailers are finding customers in the growing markets of Asia, America and Europe. To help your business expand and reach new customers, we have solutions for sending parcels overseas with a range of prices and speeds to match your customers’ needs. Our team of international experts can make sending globally as seamless as sending locally. We deliver to 220 countries around the world with a tiered range of solutions through both the postal and commercial networks, depending on the speed, the tracking and the experience you want to provide. With our online tools, you can use the same solution as your domestic parcels, streamlining your operations and ensuring you only need to have one carrier do your pick-ups. 

Warehousing solutions

If your business doesn’t have the resources, storage or logistics expertise to manage fulfilment, then let us do the work for you. We can store, pick, pack and ship your items for you. This will free up your time to work on gaining new customers and looking into new markets. We integrate with your eCommerce platform, receiving your orders at the same time as your web store. Our warehouse staff will pick and send your orders quickly and efficiently, no matter how busy your business gets.

Larger businesses with more complex logistics demands and customised integration needs can benefit from our Mosaic Warehouse Management system, offering industry leading logistics services from our warehouses strategically located in Auckland and Christchurch.

Digital solutions to simplify your logistics

The more your business grows, the more you will need technology to help manage your deliveries efficiently, reliably and economically. At New Zealand Post, we offer world-class digital solutions to help you automate and simplify your delivery process.

eShip is our cloud-based application that works with popular local and international eCommerce and customer management platforms. eShip prints packing slips, consignment notes, invoices and parcel labels.

New Zealand Post Shipping APIs let your developer customise our shipping functionality into your software quickly and easily. You can create labels, track parcels, validate addresses and retrieve shipping options, all without leaving your usual software interface.