Here’s how our expertise can help you
As you’d expect, we have New Zealand’s largest logistics and delivery network, it is also New Zealand’s most reliable overnight delivery network. We deliver to our service standards an industry leading 98%* of the time. Now that’s delivery you can count on.
We ensure our performance is consistent throughout the year and carefully plan and allocate resource at the peak online shopping period to ensure that we maintain our service standards when you are at your busiest.
New Zealand Post can deliver to more New Zealand addresses than any other logistics company, including rural addresses, Private Bags and P.O. Boxes. Reaching more places is a positive thing for you and your customers.
When it comes to delivering internationally, we have a range of commercial and postal options to get your parcels wherever they need to go, all using the same online labelling tool and courier pick up as your domestic parcels.
And why is all this important to you? Well, because delivery plays such a big part in how customers see you. When they have a good delivery experience if reflects well on you and they come back for more. We know doing our job consistently to the highest standards allows your business to grow. That’s good for you and good for us – and that’s what being partners is truly all about.
Source: * Competitor courier delivery performance test report, KANTAR, December 2020
More delivery options
Customers want delivery choices so that they can control how and how fast it gets to them. With a different range of delivery speeds – we have lots of choices to offer your customers. And we’re always adding new, and refining existing, options based on feedback from our retailers and their shoppers.
Offering flexibility and transparency at checkout has a large impact on your conversion to sales and that’s why we offer a range of domestic delivery options that give your customers a market leading eCommerce experience.
With our overnight courier service, we can deliver anywhere in the country overnight, (though rural delivery may take a little longer). We also offer a 2-3 day Economy Courier service between islands, for those customers who are happy to wait longer if they can pay less. In addition, we have numerous value-added services for courier delivery options such as obtaining a signature, delivering dangerous goods, Saturday and age-restricted deliveries.
If you want to offer your customers an even faster service, our priority & express services could be the best option to get your items across town within hours, or between cities the same day.
This year, following many discussions with retailers and online shoppers, we introduced Express Tonight. This great new service allows you to get products to your customers that very same evening, between 6-9pm on weekdays (when ordered before 3pm). This is now available in and between Auckland, Hamilton, Wellington and Christchurch, allowing you to make delivery a key differentiator from your competitors.