Your business is performing well and now your focus is on making incremental improvements to deliver better experiences for your customers and better business outcomes for you.
Regularly review website data to understand user behaviour and learn what is posing challenges for customers. Continually make meaningful improvements to your site.
Establish a customer feedback loop, such as Net Promoter Score, to evaluate customer satisfaction levels and make improvements accordingly.
Consider adopting AI technology such as a chatbot to help scale your service capabilities.
Streamline operations to pick and ship items same day or overnight to ensure customers receive a great experience that differentiates you from competitors.
During the busiest times of the year, work with your delivery partner to ensure you are able to optimise the delivery experience for your customers.
Consider outsourced fulfilment options that can take care of many of your time-consuming backroom tasks, allowing you to focus more on customers and growing the business.